Privacy Policy

1. Introduction

At Greece eSIM Connect, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email, phone number when you create an account.
• Purchase Information: Billing address, payment details, transaction history.
• Communication Data: Information from customer support interactions.
• Device Information: Device model and identifiers for eSIM provisioning.

2.2 Information Collected Automatically

• Log Data: IP address, browser type, pages visited, timestamps.
• Device Information: Device type, screen resolution, identifiers.
• Usage Data: How you interact with our website.
• Location Data: General location based on IP address.
• Cookie Data: See our Cookie Policy for details.

3. How We Use Your Information

3.1 Service Delivery

• Process and fulfill eSIM orders.
• Provision and activate eSIM profiles.
• Provide customer support.
• Send transactional communications.

3.2 Account Management

• Create and manage your account.
• Authenticate identity and prevent fraud.
• Maintain purchase history.

3.3 Improvement and Analytics

• Analyze usage to improve our services.
• Troubleshoot technical issues.

3.4 Marketing (With Consent)

• Send promotional emails about products and offers.
• Personalize your experience.

4. Legal Basis for Processing (GDPR)

• Contract Performance: Processing to fulfill our contract with you.
• Legitimate Interests: Fraud prevention, security, service improvement.
• Consent: Marketing communications.
• Legal Obligation: Compliance with applicable laws.

5. Data Sharing

We may share data with:

• Service Providers: Payment processors, hosting, email services, analytics.
• Network Partners: Mobile operators for eSIM provisioning.
• Legal Requirements: When required by law or to protect rights and safety.
• Business Transfers: In case of merger or acquisition.

6. International Data Transfers

Data may be transferred outside the EEA with appropriate safeguards such as Standard Contractual Clauses.

7. Data Retention

• Account Data: While active plus 3 years after closure.
• Transaction Records: 7 years for legal compliance.
• Marketing Data: Until you unsubscribe.

8. Your Rights

You have the right to:

• Access: Request a copy of your data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion of your data.
• Restriction: Limit processing of your data.
• Portability: Transfer your data to another provider.
• Objection: Object to processing for marketing.
• Withdraw Consent: At any time for consent-based processing.

Contact privacy@e-sims.gr to exercise these rights.

9. Data Security

We implement measures including:

• Encryption of data in transit and at rest.
• PCI-DSS compliant payment processing.
• Regular security assessments.
• Access controls and employee training.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy at any time. Changes are effective upon posting.

12. Contact Us

• Email: privacy@e-sims.gr
• Support: support@e-sims.gr
• Website: www.e-sims.gr